TERMS & CONDITIONS
1. Introduction
These Terms & Conditions set out the basis on which JG PROPERTY CLEANING ("we", "us" or "our") provides cleaning services to our clients ("you" or "the client"). By requesting, booking or receiving our cleaning services, you agree that these Terms & Conditions will apply to the agreement between JG PROPERTY CLEANING and the client.
2. Our Services
JG PROPERTY CLEANING provides commercial and communal cleaning services, including but not limited to:
• Office Cleaning
• Communal Area Cleaning
• Deep & Periodic Cleaning
The exact services to be provided, the frequency of cleaning, the areas covered and any specific requirements will be agreed with you before work begins and will be set out in a quotation, proposal or service agreement.
3. Quotations
3.1 Quotations are prepared based on the information you provide and, where appropriate, a site visit.
3.2 We reserve the right to amend a quotation if the size, condition or layout of the property, access arrangements or cleaning requirements differ from the information originally provided.
3.3 A quotation does not constitute a confirmed booking or contract until it has been accepted by both you and JG PROPERTY CLEANING, whether in writing, by email or by other agreed means.
4. Acceptance of Services
4.1 By accepting a quotation, signing a service agreement or allowing cleaning work to commence, you confirm that you have read, understood and agree to be bound by these Terms & Conditions.
4.2 If you are entering into this agreement on behalf of a company, organisation or other entity, you confirm that you have the authority to do so.
5. Cleaning Schedule
5.1 Cleaning will be carried out in accordance with the agreed schedule and scope of work.
5.2 Any changes to the agreed schedule, including changes to days, times or frequency, should be agreed in advance between you and JG PROPERTY CLEANING.
5.3 Where agreed, evening cleaning may be arranged from 5:30pm onwards, subject to access and any site-specific requirements.
6. Access to the Property
6.1 You are responsible for providing safe and reasonable access to the property at the agreed times.
6.2 Access arrangements, including keys, access codes, security systems and any specific entry procedures, will be agreed with you before services commence.
6.3 You must notify JG PROPERTY CLEANING promptly of any changes to access arrangements, including changes to locks, codes, security procedures or site rules.
6.4 Where keys or access devices are provided to us, we will take reasonable care to keep them secure and use them only for the purposes of providing the agreed services.
7. Client Responsibilities
You agree to:
• Provide accurate and up-to-date information about the property and cleaning requirements
• Provide safe access to the premises at the agreed times
• Inform JG PROPERTY CLEANING of any known hazards, restrictions or special requirements that may affect the cleaning service
• Secure or remove valuable, fragile or sensitive items where appropriate
• Notify JG PROPERTY CLEANING of any changes to the property, usage or requirements that may affect the cleaning service
8. Equipment and Cleaning Products
8.1 Responsibility for providing cleaning equipment, materials and products will be agreed as part of the quotation or service agreement.
8.2 Where JG PROPERTY CLEANING supplies equipment or products, these will be suitable for the intended purpose, based on the information provided by you.
8.3 Specialist cleaning equipment, treatments or additional products requested by you may incur additional charges where agreed in advance.
9. Health & Safety
9.1 JG PROPERTY CLEANING is committed to carrying out services in a safe, professional and responsible manner.
9.2 You must disclose any relevant hazards, site rules or conditions that could affect the safety of our cleaners, including but not limited to restricted areas, fragile surfaces, hazardous substances or equipment.
9.3 We reserve the right to suspend or adapt services where, in our reasonable opinion, health and safety standards cannot be met.
10. Additional Work
10.1 Any work outside the agreed scope of services may be subject to additional charges.
10.2 Wherever reasonably possible, additional work and any related charges will be discussed and agreed with you before the work is carried out.
10.3 If urgent or unforeseen work is required to protect health, safety or prevent damage, we will act reasonably and inform you as soon as practicable.
11. Service Standards
11.1 JG PROPERTY CLEANING aims to provide reliable, professional and consistent cleaning services in accordance with the agreed scope of work.
11.2 Cleaning results can vary depending on the condition, age, materials and level of soiling of surfaces, fixtures and fittings. While we will use reasonable care and skill, we cannot guarantee that all marks, stains or build-up will be fully removed.
12. Complaints and Issues
12.1 If you are unhappy with any aspect of the service, you should contact JG PROPERTY CLEANING as soon as possible so that we can review the issue.
12.2 We will investigate reasonable complaints and, where appropriate, arrange a suitable resolution, which may include a return visit or corrective work within a reasonable time frame.
12.3 Raising a complaint does not automatically entitle you to a refund or reduction in charges, but we will act fairly and reasonably in seeking to resolve any issues.
The Client must ensure the Contractor has safe access to the premises during the agreed cleaning times.
13. Payment Terms
13.1 Payment terms, payment methods and payment due dates will be stated on the quotation, service agreement or invoice.
13.2 You are responsible for ensuring that invoices are paid in full by the agreed due date.
13.3 Where permitted by law and the agreed terms, overdue payments may result in the suspension of services and/or the application of additional charges, such as interest or late payment fees.
13.4 We may refuse to commence or continue services where significant overdue amounts remain unpaid.
14. Cancellation and Termination
14.1 Cancellation, rescheduling and termination arrangements, including any notice periods or charges, will be set out in the applicable service agreement, quotation or Cancellation Policy.
14.2 Either party may terminate an ongoing service arrangement by giving the agreed period of notice, except where immediate termination is permitted under the applicable terms or by law.
14.3 We reserve the right to terminate or suspend services with immediate effect where there is a serious breach of these Terms & Conditions, health and safety concerns, or non-payment of invoices.
15. Damage or Loss
15.1 If you believe that damage or loss has occurred in connection with our cleaning services, you should notify JG PROPERTY CLEANING as soon as reasonably practicable, providing relevant details and, where possible, supporting information.
15.2 We will review and investigate any such reports in a fair and timely manner.
15.3 Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.
16. Liability
16.1 JG PROPERTY CLEANING will provide services with reasonable care and skill.
16.2 To the fullest extent permitted by law, our liability for any loss or damage arising out of or in connection with the services will be limited to the amount paid or payable for the specific services giving rise to the claim, unless a different limit is expressly agreed in writing.
16.3 Nothing in these Terms & Conditions is intended to exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
17. Confidentiality
Both JG PROPERTY CLEANING and the client agree to respect and protect confidential information obtained in the course of providing or receiving services, including business information, property details and client information, except where disclosure is required by law or necessary for the performance of the services.
18. Changes to Services or Terms
18.1 Any changes to the agreed services, cleaning schedule or scope of work should be discussed and confirmed between you and JG PROPERTY CLEANING.
18.2 We may update these Terms & Conditions from time to time. The latest version will be made available on our website or provided to you on request.
19. Data Protection
19.1 Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
19.2 For more information about how we handle personal information, please refer to our Privacy Policy.
[LINK TO PRIVACY POLICY PAGE]
20. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales.