CANCELLATION POLICY

JG PROPERTY CLEANING

Last updated: 03/09/2026

1. PURPOSE OF THIS POLICY

This Cancellation Policy explains the arrangements for cancelling, rescheduling or ending cleaning services provided by JG PROPERTY CLEANING.

Where specific cancellation or termination arrangements have been agreed in an individual quotation or Service Agreement, those agreed terms will take priority.

2. ONE-OFF CLEANING SERVICES

Clients should provide at least 48 hours’ notice when cancelling or requesting to reschedule a one-off cleaning service.

Where less than 48 hours’ notice is provided, JG PROPERTY CLEANING reserves the right to charge a reasonable cancellation fee where staff, equipment or other resources have already been allocated to the service.

Where a cancellation occurs on the day of the scheduled service, the full agreed service fee may be charged where the service has already been scheduled and resources have been allocated.

3. REGULAR CLEANING SERVICES

Regular commercial and communal cleaning services are provided according to the agreed cleaning schedule and Service Agreement.

Cleaning services can be arranged from 5:30pm onwards or at weekends, depending on the client's requirements and the agreed cleaning schedule.

Either party may terminate an ongoing cleaning arrangement by providing 30 days’ written notice, unless a different notice period has been agreed in the Service Agreement.

4. FIXED-TERM CONTRACTS AND EARLY CANCELLATION

Where a client enters into a fixed-term cleaning agreement, the agreed minimum contract period will be stated in the Service Agreement.

If a client chooses to end a fixed-term agreement before the agreed end date, an early termination fee may apply where this has been agreed in the Service Agreement.

Any applicable early termination fee will be clearly stated in the Service Agreement before the contract begins.

5. RESCHEDULING A CLEANING SERVICE

Clients may request to reschedule a cleaning service by contacting JG PROPERTY CLEANING as soon as possible.

Rescheduling requests are subject to availability. Where sufficient notice is provided, JG PROPERTY CLEANING will make reasonable efforts to accommodate the requested change.

6. EVENING AND WEEKEND SERVICES

JG PROPERTY CLEANING offers cleaning services from 5:30pm onwards and at weekends where this has been agreed as part of the client's cleaning schedule.

Clients should provide as much notice as possible if an evening or weekend cleaning service needs to be cancelled or rescheduled.

The same cancellation and rescheduling terms apply to evening and weekend services.

7. NO ACCESS

Clients are responsible for providing safe and reasonable access to the property at the agreed cleaning time.

If a cleaner attends the property but is unable to gain access because the agreed access arrangements have not been provided, the service may be treated as a late cancellation.

In these circumstances, JG PROPERTY CLEANING may charge the agreed service fee or a reasonable cancellation charge, depending on the circumstances and the terms of the Service Agreement.

8. CANCELLATION BY JG PROPERTY CLEANING

JG PROPERTY CLEANING may need to cancel, postpone or suspend a cleaning service in circumstances including:

• Unsafe working conditions
• Serious access problems
• Non-payment of invoices
• Repeated failure to provide agreed access
• Circumstances outside the reasonable control of JG PROPERTY CLEANING

Where circumstances allow, reasonable notice will be provided to the client.

9. EMERGENCY CIRCUMSTANCES

JG PROPERTY CLEANING understands that unexpected circumstances and genuine emergencies can occur.

Where a cancellation is caused by a genuine emergency or circumstances outside the client's reasonable control, JG PROPERTY CLEANING will consider the circumstances and may waive or reduce any applicable cancellation charge at its discretion.

10. CHANGES TO CLEANING REQUIREMENTS

Any significant changes to the agreed cleaning requirements, property size, areas covered, cleaning frequency or cleaning schedule should be discussed with JG PROPERTY CLEANING in advance.

Changes may require the quotation or Service Agreement to be reviewed and updated.

11. REFUNDS AND PAYMENTS

Any refunds or outstanding cancellation charges will be assessed in accordance with the applicable quotation, Service Agreement and these terms.

Cancellation of a cleaning service does not automatically cancel any payment that has already become due.

12. CONTACT

For cancellation, rescheduling or other enquiries regarding this policy, please contact JG PROPERTY CLEANING using the contact details provided on our Contact page.

JG PROPERTY CLEANING.